Privacy Policy and Cookies
We value your privacy and explain clearly how we collect, use, and protect your personal information. Personal information means any detail that can identify you directly or together with other data.
Your personal information is used only for the purposes described in this Privacy Policy. By continuing to use our website, portal, or software, you confirm that you understand and accept these terms.
Personal data we collect
our website, portal or software may collect several types of personal data to deliver visa-related services.
Data submitted by applicants
When you apply for visa and travel-document support, we ask you to submit required personal information through online application forms.
This may include your full name, address, date of birth, travel schedule, and passport details. Depending on the application, additional sensitive details may be required, including gender, ethnicity, religion, health information, criminal background, family records, or other information requested by authorities.
Documents we may request
For processing purposes, we may ask for supporting documents such as identification cards, passports, residence permits, birth certificates, bank statements, invitation letters, and parental consent letters for minors.
Device and activity data
We collect technical information from devices used to access our website, portal, or software, including computers, mobiles, and tablets. This can include IP address, browser type, operating system, location data, and usage patterns such as visit count and time spent on the site.
How we use your data
We use personal information to run our services properly, process requests, and improve service quality. Common uses include the following:
Processing visa and ETA requests
Applicant information is used to prepare and handle visa, ETA, and travel-document applications. Necessary details are shared with relevant authorities so they can evaluate and decide each case.
Customer communication
We use your contact details to reply to questions, provide support, send status updates, and deliver service-related messages.
Improving website and services
We review performance and usage information to improve our website, strengthen service quality, and make the user experience better.
Legal and regulatory compliance
our website, portal or software may disclose personal information when required by law, regulation, court order, investigation, or official audit process.
Other valid purposes
We may also use your data to enforce our Terms and Conditions and Cookie Policy, protect system security, and prevent fraud or misuse.
How data may be shared
We do not sell personal information. We only share data when there is a clear and lawful reason, including the following cases:
Government sharing
Application information and supporting documents may be shared with government authorities to process and decide visa or travel-document requests.
Third-party service sharing
our website, portal or software works with selected third-party providers for services such as payment handling, email delivery, analytics, and technical support. We share only the data needed for those tasks.
Affiliate and internal sharing
As part of a wider business group, personal information may be shared with affiliated entities and internal teams when necessary for operations and support.
Legal disclosures
We may disclose personal information when required by applicable law or when valid requests are received from competent authorities inside or outside your country of residence.
Disclosure may also happen to meet legal procedures, enforce terms and policies, protect business operations and affiliates, defend rights and safety, seek legal remedies, or limit potential liability.
Access and deletion requests
You can contact us to request deletion of your personal data, subject to legal and compliance requirements that may apply.
You may also ask for an electronic copy of the personal information we hold about you through our support channels.
Security and data retention
Personal information is kept on protected systems using password controls, firewalls, and physical protections. We use security measures to reduce the risk of unauthorized access, misuse, loss, or alteration. Data is generally retained for up to three years and then removed according to retention rules and legal obligations. Please note that complete security for internet transmission cannot be guaranteed.
Policy updates
our website, portal or software may revise this Privacy Policy at any time without advance notice. Changes become effective when the updated version is published on this page.
Users should review the latest Privacy Policy before using services or purchasing products offered through our website, portal, or software.
External website notice
our website, portal or software may contain links to external sites not controlled by us. We are not responsible for their privacy practices or content, and we advise users to read third-party privacy policies before sharing personal information.
Children and minors
As explained in our Terms and Conditions, a parent or legal guardian must provide consent when submitting information for minors. We use minors' information only for visa processing and related travel-document support.
About our company
our website, portal or software belongs to Ltd, a private company that provides online visa, ETA, and travel-document assistance. We support travelers with guidance and processing help for applications submitted to relevant government authorities.