Customer Feedback & Reviews

Your experience matters to us! Share your feedback about our e-visa services and read what other travelers have to say. Help us improve and assist future travelers with your insights.

4.8
Average Rating
2,847
Total Reviews
98.7%
Satisfaction Rate
24h
Response Time

Share Your Experience

Tell Us About Your Experience

Customer Reviews & Testimonials

Rating Breakdown
5 stars
78%
4 stars
15%
3 stars
5%
2 stars
1.5%
1 star
0.5%
Application Process
4.9/5
Customer Support
4.7/5
Processing Speed
4.8/5
Sarah Johnson
United States • Tourist e-Visa

"Absolutely fantastic service! The application process was so smooth and straightforward. I received my e-visa in just 3 days, much faster than expected. The customer support team was incredibly helpful when I had questions about my documents. Highly recommend!"

January 12, 2025 • Helpful (23)
Michael Chen
Canada • Business e-Visa

"Professional and efficient service for my business visa. The document checklist was comprehensive and the online portal was user-friendly. Processing was completed within the promised timeframe. Great experience overall!"

January 10, 2025 • Helpful (18)
Emma Thompson
United Kingdom • Conference e-Visa

"Very good service with clear instructions. The only minor issue was that I needed to upload additional documents, but the support team guided me through the process quickly. Would use again for future travel."

January 8, 2025 • Helpful (15)
Hans Mueller
Germany • Tourist e-Visa

"Excellent service from start to finish. The website is well-designed and the application process is intuitive. Customer service responded to my inquiry within hours. Very impressed with the professionalism."

January 5, 2025 • Helpful (31)

Frequently Asked Questions

After submitting your feedback, you'll receive a confirmation email with a reference number. You can use this number to track the status of your feedback through our customer portal or by contacting our support team.

We aim to respond to all feedback within 24 hours during business days. For urgent issues, we typically respond within 2-4 hours. Complex matters may require additional time for thorough investigation.

Yes, you can update or request deletion of your review by contacting our support team with your review reference number. We'll process your request within 48 hours.

We evaluate each case individually. For service failures on our part, we may offer refunds, fee waivers, or expedited processing for future applications. Our goal is to make things right for our customers.

Your Opinion Matters

Help us serve you better by sharing your experience. Every piece of feedback helps us improve our services for future travelers.

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